Your Surface experiences 'phantom' touches. Multi-touch gestures don't work or touch is inaccurate. Touch doesn't respond on part or all of the screen. Identify your issue Select your issue to see a more detailed description. Want to leave us feedback about your Surface? Want deeper, more technical content? Check out Microsoft Docs for documentation designed for end users, developers, and IT professionals. Still having the issue? Go to Device service and repair to start a service order for your Surface. To find out how, see Install Surface and Windows updates. Make sure you install any available updates for your Surface after you do a reset. Use the following table to learn which reset option is right for your situation. At this point, you must verify that the Surface device is not the issue.

Surface devices come from the factory already calibrated and optimized for pen and touch input to ensure the best possible operation. Do not manually recalibrate your touch settings. For example, if touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing.įollow these steps to boot to UEFI and test touch functionality. Having issues getting updates? Want to run your Surface through diagnostics? See Download drivers and firmware for Surface. If your touchscreen does not work after you do this, go on to Solution 2. Depending on your issue, you may not be able to perform these steps. Just need a Surface touch driver or firmware? During troubleshooting, it may be determined that your Surface must be reset or replaced. What to try if your Surface touchscreen doesn't work If it matches your issue, select the recommended solution link. Select your issue to see a more detailed description. If your issue isn't listed below, see Standard touchscreen troubleshooting. If you experience Surface touchscreen issues including physical damage to the screenneed touchscreen drivers or firmware, or want to disable touch on your Surface, try the following solutions.

Surface pro 4 touchpad not working